Horizon Insurance Company Limited

Horizon Insurance Company Limited (formerly Octagon Insurance Company Limited) is an authorised insurer of private motor and van insurance in the United Kingdom, licensed and regulated by the Gibraltar Financial Services Commission (GFSC) in accordance with European Union legislation. All policies are sold through our Financial Conduct Authority (FCA) authorised intermediary One Quote Direct Insurance Services Limited trading as Octagon Insurance Services.

Please note we do not sell insurance directly to the public. If you have any queries relating to your policy or for enquiries regarding an insurance quote please proceed to Octagon Insurance Services for full contact details.

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If you are looking for a Car or Van insurance quote, please click here.

About Us

Horizon Insurance Company Limited is an underwriter of UK private motor and van insurance for distribution through our Financial Conduct Authority (FCA) authorised intermediary One Quote Direct Insurance Services Limited trading as Octagon Insurance Services.

Horizon Insurance Company Limited is a member of the Motor Insurance Bureau (MIB), the Financial Services Compensation Scheme (FSCS) and the Financial Ombudsman Service (FOS).

For all customer, policyholder or claimant enquiries please contact Octagon Insurance Services on: 0344 561 4615. If there is a business enquiry relating specifically to Horizon Insurance Company Limited please note that the Company's Managing Director, Andy Matthews, can be contacted by email at enquiries@horizon.gi or by telephone at +350 20061140.

The directors of Horizon Insurance Company Limited have taken the decision to cease renewing and accepting new motor policies after 31 December 2016.

All policies issued up to that date will remain in force and all customer, policyholder and claimant enquiries should continue to be directed to Octagon Insurance Services. All claims should continue to be submitted to the Company's claims handler, Catalyst Consulting Solutions Limited, and will be handled in the usual manner.

Horizon Insurance Company Limited remains solvent and the Board fully expects, on the basis of information available, to meet all policyholder and other liabilities as they fall due. The directors took the decision to cease to renew or accept new motor policies in 2017 having been unable to secure additional funding that would enable the company to meet its business plans for 2017 and beyond. In taking this decision the Board has acted in the best interests of policyholders and other creditors. The Board is confident that it will be able to conduct an orderly run off of the business and, on the basis of information available, all policyholders and other creditors will be paid in full.

Customer Services

If you wish to contact us regarding an amendment to your policy, please contact Octagon Insurance Services on 0344 561 4615.

Lines are open Mon-Thu 9am-7pm, Fri 9am-6pm; Sat 9am-4pm.

Claims

If you wish to contact us regarding a claim, either as a policyholder, third party or solicitor; please contact our UK Claims Handlers, Catalyst Consulting Solutions Limited. Their details are:-

Catalyst Consulting Solutions Limited
Dorset House
25 Duke Street
Chelmsford
Essex
CM1 1HL
0344 815 4975

For new claims lines open 24 hours – 7 days a week, for existing claims lines are open Mon – Fri 9am – 5pm.

Fighting Fraud

Our commitment to you, our customers, is to stamp out fraud and make sure that every penny saved by us by clamping down on fraudulent activities is passed directly on to you through lower premiums.

If you want to report insurance fraud, you can do this online here on the Insurance Fraud Bureau (IFB) website or call the Cheatline on 0800 422 0421.

Data Protection

Horizon Insurance Company Limited is regulated by the Gibraltar Regulatory Authority. Details of our data protection policy can be found here.

How to Complain

If you feel that we have not met your expectations then please contact the relevant Customer Services address below via telephone or mail.

If your complaint relates to the arranging or administration of your insurance cover, please contact:

Customer Services Officer
Octagon Insurance Services
Europa House
Midland Way
Thornbury
BS35 2JX
0344 561 4615

Lines are open Mon-Thu 9am-7pm, Fri 9am-6pm; Sat 9am-4pm.

If your complaint relates to the handling or progress of your claim, either as a policyholder, third party or solicitor; please contact:

Catalyst Consulting Solutions Limited
Dorset House
25 Duke Street
Chelmsford
Essex
CM1 1HL
0344 815 4975